Public speaking and presentation skills

	Business, sales and organisational presentations (...) PREPARATION: ground rules to success PRESENTATION: KNOW HOW Body language and non verbal communication Structure of a speech: its bottom line The spoken word vs written Reading a script: marking/preparing/rehearsing Having fun - getting the humour right Create and build credibility Make it memorable: hold audience attention Persuasion, motivation and inspiring enthusiasm Feedback on performance Analytical listening Motivating others to modify behaviour Keynote speaking.
	Technical presentations: financial, engineering and scientific (...) Technical presentations vary, whether they are for the workplace or clients. The outcome may be to provide financial information, scientific and academic, reporting on research, selling an idea or convincing your audience.
	Nerves: friend or foe? Coping with nerves (...) Tips, techniques and exercises to put your nerves where they belong – adding energy to your presentation.
	Seminars that sell (...) Creating successful seminars Sales through seminars The seminar - before, during and after.
	Question and answer sessions (...) Dealing with interested and hostile audiences and giving them the answers they seek.
	Speaking to persuade and speaking under fire (...) Learn the techniques of persuasive and motivational speaking Motivating change in a negative audience, dealing with hecklers and disruptions.
	Telephone techniques (...) First impressions are long lasting – are you meeting your objectives? Telemarketing: Researching the task, the postures (physical, mental, verbal, vocal), listening skills, structuring the features/benefits. Generally: making the call, scripts, answering calls, responses and outcomes, message taking, problem/difficult people/customers, follow up letters. Includes practical exercises and personal feedback.
	Thinking on your feet (...) Structured and effective responses.
	Leadership (...) Leadership styles and team building.
	Media interviews (...) Performance and response skills.

PowerPoint

	PowerPoint: Design and preparation of the presentation file (...) We can design your presentation or review and critique your documents.
	Delivering expert data projection for sales people and for trainers (...) How to be effective, interact with the audience and achieve your outcomes We train staff in the professional delivery of complex material Delivering expert data projection for sales people and for trainers Best industry practice, avoiding ‘death by PowerPoint’ or ‘Pointless Presentations'.

The speaker's support

	Data and Overhead projection, visuals, flip charts and graphics (...) (see PowerPoint details)
	Handouts and literature (...) What your audience takes away is your strongest public relations tool – does it represent you at your best?
	Microphone techniques (...) The microphone is there to enhance your presentation, not demolish it! Be sure you understand how to maximise its advantages rather than let it undermine your performance.
	Personal mentoring (...) Learn how to ensure your professionalism in front of your audience.

Personal speaking

	Special occasions and awards (...) Personal tuition to groom you for that special performance. Don’t neglect that important speech, because your lack of preparation will let you down. Suitable for all ages.
	Wedding speeches, Master of Ceremonies (...) Preparing for your particular task, be it a speech, toast, response or Master of Ceremonies – assistance with the structure and delivery.
	Interview skills and preparation of CVs (...) Be groomed and prepared for interviews Ensure your CV represents you well Interacting with the media.
	Mentoring for individuals (...) We mentor speakers personally to prepare for, write, learn and perform the speech.

Voice and speech

	Your brain and your health are your greatest assets, but YOUR VOICE is your greatest PUBLIC RELATIONS TOOL. Your voice and face reveal your inner character - they are the window to open communication. “There never is a second chance to make a first impression.”
	Coaching and accent modification (...) The voice is a prime influence in personal and corporate success -- clear communication across cultures increases workplace efficiency and growth. Training available for pronunciation and clear enunciation. You can enhance all levels of vocal communication. Includes consultation for a needs analysis, preliminary discussions and assessment. This is followed by group workshops and/or one-on-one training. How effective are the voices in your workplace? The affected areas may include: Instructions and directions given Workplace safety Public relations Customer service Management and team leaders Sales Negotiators - People with superior voice quality make better negotiators. Learn how to ‘match and pace’ to create rapport. Understand how your voice influences others.
	Voice disorders, Occupational Health & Safety and Workcover for lecturers, teachers and speakers (...) Remedial specialist available for assessment (health fund claimable for individuals) and the opportunity to learn how to create excellent vocal habits. Diminish the risk of vocal nodules and avoid surgery in many cases.
	Intercultural communication (...) During in-house workshops the professional team provides the knowledge and practical experience that supports intercultural understanding – a vital skill. If your staff is from a mix of cultures, or your business is serving a cultural mix, the resultant benefits of our training, flowing to your organisation, are immensely significant. Global business relationships may depend on excellent intercultural communication for dollar outcomes.
	Language development (...) Immature language habits reviewed and improved.

Meetings

Formal meetings and parliamentary procedure (...) Formal meetings: you can get your way, knowing the rules Parliamentary procedure, duties and responsibilities of the chairman, motions, amendments, points of order, foreshadowed motions.

Productive meetings that get the business done (...) Making meetings more productive and effective Control of time in meetings Informal meetings - chairman, agenda, minutes, discussion and voting Dealing with challenges, disruptions and disorder Group dynamics and group processes Informative, structured answers to questions Includes practical exercises and role play Streamlining the time scale, involving everyone, avoiding the pitfalls.

Youth and Primary and Preschoolers

	Speaking and listening - these skills now constitute more than 30% of the primary school curriculum
	Class lessons in speaking and listening, text types, support of class projects where relevant. Suitable for years 2 through to high school students. All students benefit.
	Gifted and talented programmes to fit available time frames
	Debating principles and practice, teaching schoolchildren the art of debating, rebuttal and adjudication
	Youth Leadership
	Preschooler remedial language and school readiness groups